Warranty & Return Policy

Below you will find details regarding our warranty coverage, return procedure, refund process, and exchange policy.

At Repel Software Limited, we are committed to providing high-quality products. repBOX comes with a 1-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

What is covered:
• Manufacturing defects.
• Malfunction due to faulty parts or assembly.
• Repair or replacement of faulty units, at our discretion.

What is not covered:
• Damage caused by accidents, misuse, or unauthorized modifications.
• Physical damage (e.g., cracked screen, broken parts).
• Damage from exposure to liquids, moisture, or extreme environmental conditions.
• Improper installation or use of the product outside the intended use.

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of receiving it for a full refund or exchange.

Conditions for Return:
• The product must be in its original condition and packaging.
• Proof of purchase is required.
• Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective product.

How to Return:
• Contact our customer support team at [email] for a return authorization and instructions.
• Once approved, ship the product back to us. Please ensure the product is well-protected to avoid damage during transit.

Once we receive the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase.

If you prefer an exchange rather than a refund, we can exchange the product for another of equal value, subject to availability.